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    Industry-leading
    security & compliance standards

    Here at TimelyIQ, we take your security needs and concerns seriously.

    Data Integrity

    TimelyIQ adapts to your data permissions and policies. You’re always in control.

    🔒 We do not share or sell customer data
    Customer data is fully anonymized when we use large language models. Our LLM and infrastructure providers also maintain the strictest compliance standards. 

    🔒 Your permissions, always honored
    TimelyIQ access to records and fields is controlled by your permissions. Our software will never bypass these parameters, which means that you’ll always have control over access.

    🔒 OAUTH 2.0 API calls
    OAuth 2.0 uses access tokens with limited scope and duration, minimizing the exposure of user credentials.

    Application Security

    TimelyIQ conforms to leading security standards and best practices.

    🛡️ Encryption at rest
    All stored data, session cookies, and backups are encrypted at rest. Database fields storing credentials are doubly encrypted for additional security. No humans, our staff included, can ever view your passwords.

    🛡️ Encryption in transit
    All communication between customer systems and TimelyIQ takes place using high levels of encryption (TLS 1.2/HTTPS).

    🛡️ SSO & MFA
    TimelyIQ integrates with your SSO/MFA solution to provide a seamless login experience via SAML 2.0. User authentication can take place without the need to manage yet another account/password combination.

    🛡️ Role-based access controls
    TimelyIQ administrators can set user roles according to the principle of least privilege. Users only see what they need in order to perform their jobs.

    🛡️ Penetration Testing
    TimelyIQ conducts annual penetration tests. Medium and higher severity findings are remediated, with reports available upon request and under NDA.

    🛡️ Vulnerability scanning
    We scan our own systems regularly to identify common vulnerabilities. Servers are patched automatically on a regular schedule, with critical and high severity patches applied with the highest priority.

    Reliability

    We know your business operations are mission-critical — your company operations are in good hands with TimelyIQ.

    ⚙️ Thorough backups
    We run backups frequently, encrypted in transit and at rest, with regular tests. Backups reside "off-site" from our offices, on Google Cloud Platform servers that store files on multiple devices.

    ⚙️ Data centers
    TimelyIQ hosts customer data in the United States, in AWS and Google Cloud Platform. For more information about AWS or GCP data center capabilities and compliance, refer to their data center information page.

    ⚙️ Recovery
    TimelyIQ reviews and updates its Business Impact Analysis (BIA) and Business Continuity Plan (BCP) on an annual basis. Our team has developed a process to provide well-defined Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Reports are available upon request and under NDA.

    ⚙️ Incident handling
    TimelyIQ maintains ongoing documentation and verification of its incident response policy and procedures. We apply a 6-step approach including preparation, identification, containment, eradication, recovery, and lessons learned to ensure consistency and ongoing improvements to our response process.

    Continuous Monitoring

    We take our security measures seriously with an 'always on' mindset & take active steps to avoid risk.

    🚨 Information security program
    We have an information security program in place, communicated throughout our organization. Our information security program follows the criteria set forth by SOC 2.

    🚨 Security awareness training
    Rattle team members go through regular security awareness trainings covering industry standard practices and information security topics.

    🚨 Background checks
    All new hires undergo a background check prior to starting their employment with Rattle.

    🚨 Roles and responsibilities
    Our InfoSec program follows a process of careful planning. Roles and responsibilities related to customer data protection are well-defined and documented.

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